Shipping & Returns
Shipping and Delivery Policy
Free Shipping
- Orders over $199: VIC, NSW, SA
- Orders over $299: ACT, TAS, QLD
- Orders over $500: WA, NT
Below these thresholds, shipping is $20 (all zones except WA/NT) or $40 (WA, NT).
Delivery timeframes shown are estimates only and not guaranteed. Wine More Cellars is not responsible for courier delays outside our control.
Detailed Shipping Rates
Shipping rates are based on your delivery state. Free shipping applies once your order reaches the threshold for your zone:
| Delivery zone | Free shipping on orders over | Shipping fee below threshold |
|---|---|---|
| VIC, NSW, SA | $199 | $20 |
| QLD, TAS, ACT | $299 | $20 |
| WA, NT | $500 | $40 |
Express delivery is available upon request. We operate from multiple locations, so some wines are transferred to our dispatch centre before shipping; estimated dispatch time is 1–5 business days. For Click & Collect orders, please wait until you receive a ready-for-collection notification before arriving. Early collection attempts may result in the order not being ready.
Cancellations
You may cancel an order before it is dispatched by emailing info@winemore.com.au with your order number. A 10% restocking fee applies to the product value of a cancelled order; any shipping charge you paid is refunded in full. Once an order has been dispatched it can no longer be cancelled.
Change of Mind Returns
- Unopened wine may be returned within 14 days of delivery, provided bottles, labels and capsules are in original condition. Email us for a return reference before sending anything back.
- Return shipping is at your cost. Use a tracked service and pack bottles securely; bottles damaged or lost in transit cannot be refunded.
- We refund the product value less a 10% restocking fee. Original shipping charges are not refunded.
- Opened bottles, and bottles with label or other cosmetic damage, cannot be returned.
- Special orders, allocated wines, wines ordered specifically for you, gifts and Shipping Hold orders are not eligible.
Faulty, Damaged or Incorrect Items
The restocking fee never applies to faulty, damaged or incorrectly supplied items. Contact us within 7 days of delivery with your order number, photos and a description. If you believe a wine is faulty, keep the bottle at least three-quarters full so we can raise it with the supplier; empty bottles cannot be assessed. You can drop the wine off in store or return it by post. Once we receive it we will arrange a replacement, store credit or full refund, including the cost of postage.
Please contact info@winemore.com.au to arrange any cancellation or return. Full terms are in our Refund Policy.
Shipping Hold
If you are away on holiday or placing an order for a special event, you can use our Shipping Hold service. When you place your order, select Click & Collect. We will pack and store your order until you are ready to receive it. Once you are ready, let us know and we will ship it to your specified address. This ensures your wine is safely stored and delivered at the optimal time for your convenience.